As a Teacher at a school, we requested some sports day trophies and medals. After confirming an order with a employee over the phone, they went on holiday and left other colleagues in charge of the order. My email was out of use and the colleagues attempted to confirm the order over email 3 times. Even though the order was confirmed over the phone, the original order was not able to be honoured due to a SECOND confirmation needed. This left us settling with medals with no school symbols even though artwork was already sent. In summary, we went to JobLot (Mapperley) who with us giving them 1 hours notice, supported our order. The order from TrophyMaster was disgarded and the employee of TrophyMaster was extremely rude with a tone towards me. This tone and poor service has lot us as a customer.