I booked a hotel through Trivago two months in advance. When I arrived at the hotel, the site that Trivago sent me to was fraudulent. They had taken my money but there was no hotel. My 70 year old mother and I had to sleep in the car as there were no rooms in the hotel and no other hotels in the vicinity. I have emailed Trivago who have passed the buck and I am still £93.00 out of pocket. They have not been helpful at all, you can't speak to anyone direct and the contact is sporadic through email to say the least. I know that Trivago is a comparison site but they have a duty of care to customers that use it and I find their customer service a disgrace. If I bought a top from Debenhams by a designer and that top was faulty. I would not go to the designer, I would go back to Debenhams. Trivago have a duty of care and they have not given that to us. PLEASE do not use them.