I am an upset customer whilst in store yesterday 16th I bought a pair of shoes that were on sale got them home they did not fit went to take them back today 17th and was told that the returns policy was explained it was not explained to me when I brought the shoes so I was not offered a refund I do not live anywhere near a TReds the store Wasn’t very helpful and assume that I’ve been read the policy but I hadn’t when buying the shoes in the sale assistant behind the checkout was more of obsessed with changing the name on the sale and making sure it was under her name on getting the sale so nothing was explained to me all I’ve been given as a gift card that I cannot use as I do not live near a store what a waste of time and money really disappointed Whilst in store I was treated with disrespect claiming that I was served by the manager so I would’ve had explained many other colleagues interrupted whilst I was being dealt with I will not be returning to the store and feel like I’ve been given a gift card just as a shrug of the shoulders if I knew that I could not return is due to a sale item I would not have travelled over to a mile to return them wasting my journey wasting my time to be disrespected as a customer I will be reporting this further if not don’t delt with. And have been given a gift card i cant even use online what a joke
Helpful Report
Posted 10 months ago
Hello, sorry to hear this. Items purchased in sale are gift card/ exchange only. This is shown on posters around the stores and near the tills so customers can see this before the purchase is made. Gift cards are valid for 2 years and can be used in store or we can process them over the phone for you.
Posted 10 months ago
New Gray Ltd t/a tReds is rated 4.33 based on 262 reviews

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