Lucia
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Brought a pair trainers and after 4 weeks had little hole in maerial taken them back to shop and they said they got to send them for evaluation because there faulty biggest load of rubbish I ever heard all this to get a refund
Helpful Report
Posted 1 year ago
Hello Lucia,

Thank you for getting in touch. I am sorry to hear of this issue.

We do offer up to 1 year from the date of purchase for a faulty evaluation on items which can either be conducted in one of our tReds stores or you can return the item to us in the post and our evaluations team. Our evaluations team will then be in touch with a result. For items that are found to have a manufacturing fault, we are able to offer a refund or an exchange, however, for items that have issues caused by wear and tear or fitting issues, the item will be returned to the customer and a refund or exchange will not be offered, unfortunately.

Kind Regards
Posted 1 year ago
New Gray Ltd t/a tReds is rated 4.33 based on 262 reviews

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Alice, Customer Support

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