Claire Perkins
Postage and returns are very expensive. Was hoping not to have to return but the slippers I bought were massive and not at all true to size. I’m disappointed with the customer service, all I want is to change a size 7 for a 6 but it’s going to cost a small fortune as 2 lots of postage and a return is over £10!!! Extortionate!
Helpful Report
Posted 1 year ago
Hello Claire,

We are sorry to hear of this issue.

We do offer a 99p pre-paid Collect+ returns label which is an optional add-on for your order at the checkout stage. This Collect+ label will allow you to return any of the items on your order for a refund or an exchange through the post at no extra cost. If you choose not to pre-buy a label you will need to visit to buy a label for £4.60 alternatively it will be at your own cost to return items.

Kind Regards
Posted 1 year ago
New Gray Ltd t/a tReds is rated 4.33 based on 262 reviews

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