Order, delivery and quality of product were all good. However, on delivery one border piece was missing and one broken, we appreciate these things happen and it wasn’t a problem, we would just get replacements wouldn’t we? When contacted The Travertine Store we were informed that replacements could not be sent as 1m2 was the minimum delivery and they may get broken in transit!? I appreciate you should always add 10% to the order for breakages & mistakes, BUT that is for damage/mistakes made by the fitter not mistakes made by the supplier. If the supplier can send small samples through the post then why can’t small numbers of tiles be sent through the post to replace broken/undelivered tiles? I think the policy on sending smaller replacement pieces should be re evaluated.