Customer Service lacking promptness. Tiles delivered but 4 were broken. Was advised that they have 2 options, a refund or they will replace the broken tiles for free but we will have to pay £70 for delivery again for 4 tiles. When we asked if we could pick up the tiles saving on delivery, they said they can't give us the tiles for free and asked us to pay for half of the tiles if we want to collect. We have been frustrated with the ever contradicting story line, and asked for a refund instead and haven't heard from them. Chased them again for a response but still nothing. Will definitely not purchase from them or recommend them again. Too much stress on top of full house renovation /building works stress and trying to finish the jobs before the baby arrives in 4 weeks.