DO NOT USE THIS COMPANY I used Travelup for the first time and it will be the last. Payment up front which is not required if you book through other providers like wotif or booking. They contract out the booking to another company who is meant to book the hotels. I arrived at my hotel to find they had not sent a confirmaton or reservation through. After 3hrs of trying to get in contact with them they finally sent a confirmation to tge hotel but it didnt have the correct information. Then they said for me to re-book the hotel, pay again and they would refund. That is not acceptable. Why would i pay again when i already paid them to do one job. Horrible business. DO NOT BOOK WITH THEM.