Used Travelup recently for a business class flight return booking to Manila on Etihad Airways. Searched via a comparison site. Was very hesitant after reading some of the negative reviews however made sure my name was correct, was the exact flight I wanted. It was the cheapest I could find, compared vs the airlines own website was £2000 less! Was so shocked. Paid via American Express so knew I would be protected if anything happened with the company. I received email confirmation, and the e-ticket soon after. I waited an hour or so and rang the airline who confirmed the flight was all booked and confirmed and paid for. I have just returned and everything was absolutely perfect. Can not believe the price I paid vs other companies, so glad I chose to use Travelup. Would highly recommend and would definitely use again. I did not have to call and nor did I have to amend, or make a mistake with the spelling of the name like other negative reviews so would give this company a try if I was you!