Haven't travelled yet. Found through comparison site and chose given competitive price. Recorded a couple of medical issues through 3rd party site but couldn't be sure premium quoted reflected these. Rang TravelTime who were very helpful directing me to thier own site where it was simple and straight forward to find what we were looking for and complete our application. One thing that I would say is that there are various "Claims". telephone numbers depending what it is you have an issue with. I would have preferred just one for simplicity sake in case of need.