Kathryn
I had been looking a a particular hotel near Bristol and travel republic came up in the search engine. I typed in my dates and the price appeared to be competitive. I chose the room and bizarrely asked to pay £1.90 on my card which I did. Shortly after I was sent a confirmation email with a huge invoice, more than double the advertised rate I had selected (£242). I was horrified as I would never pay this much one nights stay in a hotel. I called travel republic immediately and was informed that it was either a computer error or advertised rate had been per person ( although the numbers didn’t suggest this) but as this wasn’t clear I would be put through to customer service who would refund my payment . I spoke to someone else who said that there was nothing I could do and that the rate I had selected was not an option on the site at all. I had a screen shot on my phone of the rate which they wouldn’t accept as the date it was taken wasn’t visible ( I took it ten minutes before the call) I was told to complain to an email address which I did and received a generic response explaining that they would respond within 28days. As my stay was 15 days away this was of no help. Two weeks after my stay I received a dissmissive badly written email ( I suspect cut and pasted) that was addressed to the wrong person confirming that they did not intend to do anything. Beware when booking with this company that the advertised rate may not be as it seems and that you may be End up paying much more than expected . Furthermore there were much much cheaper rates for the same room at the same hotel on the hotels website. Book direct and avoid this company.
5 years ago
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