Horrific experience, this company has to be closed down! I am about to file a legal action. Booked the hotel a noght before arrival, money left the account, next morning got a confirmation the booking is cancelled due to “ not passing security checks”!! Its been almost a week now that I have been trying to request tge explanation what exactly it meant, raised about 10 customer requests to explain what exactly happen and only get automatic responses whithout any answers to the specific questions. When arrived to the hotel not only did they not have my booking but even blamed me for forging the booking confirnation(!!) when I showed them the one I had from travel republic!!! HORRIBLE company, they qare lying about the rates and booking availability an then still taking money from toyr account which they must be using as liquidity for a couple of days until the moment( if you are lucky enough!) they transfer you back. I am going to file a legal action against all the damages I suffered and ruined holidays thanka to them unless they do respond to me which I do not expect now. Please stay away from them and dont get capucht by their advertiaed low rates- it is all SCAM! Better pay more on booking.com