I have used Travel Republic to book a family holiday in Turkey. Everything was looking good untill we have arrived at the destination hotel: Long Beach Resort and Spa in Alanya, Turkey. The receptionist told me we are staing in a Chalet (wooden house made of 35mm timber) located away from the pool and overloocking some sort of life fense, literally half a meter from the veranda, meaning no view whatsoever. I said, no way, as I have paid for the most expensive 5* Villa with a swimming pool and showed him Travels republic papers. He said, he does not care what Travel republic papers says as they are basically nobody, and they subletted to Hotel Beds to book our holiday as they are the main Company. I have called immediately Travel republic just to be told that there should be error and the agent will get back to me. As you can guess, no agent called me back and I was forced to stay in the chalet which I carefully made sure not to book, as I knew how terrible are they from reviews. We suffered 4 nights of terror from the neighbors upstairs as the floor is just 35mm wooden planks and you can hear them breathing. On return I called Travel Republic and was told that this might not be theirs fault but Hotels bed(the company tbey used to book hotels). I told him, that I am not interested in that, as I booked through Travel Republic and not others, but was told that in the term and conditions there is mentioning of that. Hotels bed offered a refund of £203 on actual spend £2200 and told me take it or leave it and I should be happy for that. So to recap I was forced to spend money in something that I did not want in the first place and then told I should be happy. My advice is, stay away from Travel Republic, as seems that they care only for the money and no costumer service. And for all other people leaving positive review, I will tell you they were just lucky.