Terrible communication, emails that finished half way through a sentence, emails requesting 'please return to me' but all were unsigned so I had no idea who to reply to. The person in the YouTube clips was terribly boring, monotone and static, I gave up watching after 3 minutes and just used the book and my previous knowledge. The video I did see gave different information to the book, when I emailed to ask, I was told that the book was more in depth and I could choose which one to use! Incorrect timings given for practical day, which we had to chase to check. My colleague asked for a flip chart stand to be available it wasn't, we weren't given any timings for the day prior to it, simply we had to assess 3 others, no mention that we were expected to wait for the whole day. At practical day, there was no housekeeping mentioned (toilets, fire exit etc.), we were told that the timings were strict, which is different to what the office said but when this was pointed out, we were told that it wasn't that strict. One person was so disorganised he kept getting up and down to check his work whilst others were trying to teach and the person in charge said nothing. My colleague received unit b back saying she had passed but was then told they couldn't find her unit a and asked if she had passed, I had to forward unit c to her as it wasn't sent (only sent over once she chased it). Essentially I paid £270 for a book, someone to mark around 4500 words and spend 15 minutes being watched by someone whilst I taught. I was hoping to do more training but will be looking for a different provider.