Phil Gaffney
I was unhappy about the way my complaint was handled. Basically I felt that I could take it or leave it. I was not really given any help at all.
Helpful Report
Posted 6 months ago
I am sorry to hear you were not happy with how your complaint was handled however on this occasion the beam your received is completely normal and does look brilliant! I have attached a photo to this review for reference. The crack is in no way excessive and looks very much like photos we show online. We also state online distinguishing features can not be treated as defects. We are expects in the oak beam industry and would not send anything out that we feel is unsuitable. We do accept returns but as there is nothing wrong with the beam we would expect the return to be organised by yourself.
Posted 6 months ago
Traditional Beams is rated 4.89 based on 880 reviews

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