Administration side is like something out of the dark ages. Having a general proposal form for all different types of business doesn't work as we are continually chasing clients for the return of the forms but they cant answer all the questions on the form as they don't know anything about goods in transit insurance, EL insurance etc. If you are going to insist on Proposal forms it should be made easier. You should accept copies of proof of bonuses instead of originals as this causes us problems as clients like to email them to us. On the plus side, its a pleasure to deal with Verity who makes life a lot easier for us. Verity's enthusiasm and efficient way in which she deals with any queries is second to none and is the reason why our account is continually growing and the reason we continue to send new business enquires over on a daily basis. We really do miss Verity when she is on holiday as the process of getting a quote can take a number of days when she isn't there. If you could sort out your administration process out, it would make life a lot easier for ourselves and you.