I ordered some Cuprinol Shed and Fence Protector and found the price very competive. Was slightly disappointed that the only delivery option was next day at a chargee of £6.98. I would have prefered an option for slower, free delivery. Despite paying, it took 4 working days to arrive and I complained and asked to be reimbused for the delivery charges. From this point Trade Tool Shop, Katie, could not have been more courteous and helpful and reimbursement was prompt and without question. Mistakes are always going to happen from time to time and how a firm deals with them is to me the best guide to their quality hence the high score I have given them.