Visited store today to make toy and car seat purchase. I was unable to find staff on shop floor as I was unable to find toy...upon finding staff who showed me what I was hoping to buy I was appalled that a £25.00 soft toy looked as though they had been thrown on the shelf and were not protected by packaging... I then decided to go and get my Grandson a car seat for my car .. I asked a member of staff if I was able to have product knowledge on the seats ...to be told if I didn't know the Weight of the child they couldn't help....Toys r us take an example from Halfords and provide scales and height chart along with great customer service