Total shocking service. As a small business owner myself, a one man band. I know how important customer service is and how vital to a business good reviews are. It's pretty obvious that your customers are not if importantance to you. It only takes a few minutes out of your day to resolve an issue with a customer and turn a negative review into a positive review. You guys really aught to ashamed of yourselves, your literally just ripping people off. I've not even contacted you for a refund, just simply the items that I've ordered. I have opened a case with PayPal as item not described and I know even though it's a personalised item that I've got a case because as I said, the item isn't as described and I have screenshots to prove it. Which I've also messaged to you on favebook. Where you were very happy to reply to me when i enquired about the discount code. I now have someone else's order! So no doubt your getting grief from them too. It's company's like yours that give online retailers a bad name.