I ordered a bag on the 12th of February. A month later nothing happened. I contacted the company and they said our order was lost and would reorder it. A month later I still hadn’t received it. It’s now the 15th of May they wanted to re order our bag and said it was lost in the post. I said unless they are going to register post the bag I did not want to re order the bag. They said they would not post it any other way than how they normally do. I have asked for a refund. Three months later I have no bag, no refund. Very disappointed with customer service this was a present for a friends 50th.