Your customer service is shocking. I have a faulty product that is only 9 months old. I completed online form on 4 Jan,ref 193655, chased by email on 8th, rang and left voicemail on 11th and still no one bothers to get in touch. Your automated telephone system repeatedly says the queue time is 2 mins BUT after 5 mins of holding it advises that no one is available and to leave a message or ring again another day! Just get in touch will you - I have given you plenty of ways to do so.
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Alice, Customer Support
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