Ordered a knife block on 19th July, and paid extra to have next day delivery. I received a confirmation email and an order number (12128) Since then - nothing. I have emailed several times - no reply I have phoned - phone line says everyone working from home. So what is the problem????????? Companies that have got staff working at home say how successful it is , And going forward are going to stay this way. No where on your site does it state there are problems and hold ups, So come on Tower get a grip and pull your socks up. At the moment you are not worth the 1 star l have put on. (You have only got this as it will not accept nil star) Customer service is non - existent, and yet you are still taking orders and people’s money. Sharron