My partner and I recently moved in to our new home on the 4th of January and we thought Tower had some good deals so we placed a huge order on the 2nd of January expecting to arrive at our new home days after we move in. It has been 18 days and counting and we are still living in a house with none of the items we have already paid for. I've had to e-mail this company 5 times before I received an email two weeks after the order was placed just to be told it would take another 10-14 days. Unacceptable. With the understanding that Covid-19 has affected everyone and every business, there are better ways to handle delays and discrepancies than to just block off your Company's phone line and to ignore important queries from paying customers. Tower Houseware UK is a joke of a company and will be making sure that no one I know will be purchasing anything from this company in the future. Save yourself the stress and avoid Tower.