Bought a 6.5 litre slow cooker on 4th March 2019 , the ceramic pot liner failed and I came home to a houseful of burnt food with smoke alarms going off . Reported the issue to tower and am still waiting for a replacement to which now I have lost my patience completely as its been over a year , trading standards are now involved as they are in breach of their contract . I will be glad when the nightmare of buying a Tower appliance is over and my stress levels have returned to normal after repeatedly trying to be patient for their promises over 7 times and a year waiting . . VERY POOR CUSTOMER SERVICE