hi, I order all my pool chemicals from you.
I recently ordered the wrong product In error.
I called you, you replaced the wrong product with the right one.
you charged me £9.99 for doing that. I was surprized by the charge, given I buy all my chemicals from you. under distance selling rules I could have just returned the item to you and ordered separately. I didn't, I was honest with you. I know its a cost to you, but I thought customers making honest mistakes would be supported.
the difference in price of the items should have resulted in a refund to me, the invoice I have been sent doesn't show any balance?
the returned parcel included my free gift, the replacement didn't have my free gift?
I wasn't told to keep it from the 1st parcel.
3 years ago
Swimming Pool Chemicals has a
4.8
average rating
from
4,996
reviews
Book your activation call by clicking the button below. Or call us now on
+1 213-325-5109 .
Book a Call
Alice, Customer Support
Start Your Free Trial
Thank you! Now Check Your Email...
A member of our team wil be in contact shortly to discuss your existing contract and the next steps to take.
We've sent you a link to verify your free account. Click the 'VERIFY ACCOUNT' button in the email to complete activation and access your REVIEWS.io dashboard.
If you have any issues then please open chat to talk to a product specialist.