Ordered online from Top Shop on 10th Feb and paid £6 for next day delivery. Received a confirmation email from Top Shop on 10th That was the last I heard from Top Shop until by the end of 12th Feb we wondered where our parcel was. No emails and no texts from Top Shop but, on my account a tracking message claiming that my parcel of 4 winter jumpers has been delivered 'through your letter box'. I contacted them to say that we had no parcel and that fitting jumpers through my letter sized letter box was unlikely. Thereupon, they suggested checking with 'neighbours' and in my 'safe place'. I did check the shed and the bins. I even knocked on a few neighbours' doors before I came to my senses and thought 'what are you doing, you have paid for premium delivery, not to be out after dark scouring bins and randomly knocking on doors!' Contacted Top Shop on 13th requesting a call, no call came so I called them. I now have to wait for 48 hours for them to contact Yodel. I have no parcel, a £75 hole in my account, and no confidence at all that Top Shop will ever resolve this. Learn from my mistakes and AVOID this store!!!