"Follow-up: Since posting my review Scott from tools-paint called and offered some very helpful advice about returns. More than happy to rescind my earlier comments and refer any future would-be complainants to contact them by phone. Very polite, helpful and understanding.
Purchased from the site and accidently Purchased a product from the site that turned out to not be what I thought. My fault entirely but I got in touch a few times to enquire about refund/exchange and have heard nothing back.
Also, the tin of paint was shipped without any other packaging - which is fine and I can see the efficiency and cost saving implication. However, the tin has been kicked to high heaven in transit, dinted and misshapen."