Unfortunately communications with Toni & Guy re my purchase were very poor, I received an immediate email saying I would receive a confirmation email shortly with dispatch details etc, this never appeared after a few days I tried to ring customer services on several occasions but no answer. I then sent an email explaining my issues and within a day received a response saying my order was going through ok and I would get a email shortly with dispatch details, this never arrived however a couple of days later my goods arrived, so very poor communication but the goods did arrive but I did have to chase things, I realise things are difficult at this time but processes should of been better