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T.M.Lewin Reviews

1.8 Rating 87 Reviews

20 %

of reviewers recommend T.M.Lewin

Company Reviews

1.8

Based on 87 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 27%
Customer Service
Communication Channels	Email, Telephone, Live Chat

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T.M.Lewin 1 star review on 10th August 2022

T.M.Lewin 1 star review on 18th October 2021

T.M.Lewin 1 star review on 18th October 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“What has happened to TM Lewin? I’ve had a relationship with this company for over 30 years and my most recent experience has been appalling. I ordered five shirts, they arrived but some were of a different size, I contacted them straight away sent pictures as requested and asked if they could send me the right size, their answer NO. I pointed out that it was their mistake, still NO. At no point did they offer to send me what I had ordered, I could if I wished order more shirts and then go through their returns policy. This is NOT what any customer should experience, truly woeful, when I explained that my order was incorrect the customer service representative said “we sent you five double cuff twill shirts” as if the size doesn’t matter…. Incredible.”

Posted 4 months ago

“Quality has gone downhill. They have a new shirt supplier, I received 2 of the old and 2 of the new, the difference in quality is massive! The new shirts have a different collar style and thinner material, but most importantly the non-iron shirts aren't actually non-iron anymore and I had to buy a steamer just to get them to look respectable. I noticed that I only ever had to steam the new supplier ones despite drying them at the same time and in the same way as the old style ones.”

Posted 7 months ago

“Ordered 2 shirts, colour "Navy Blue" THEY ARE PURPLE!! YIKES! I have returned and been told that it is 25 working days for a refund! It doesn’t take Evri 4 weeks to make a delivery and it doesn’t take 3-5 working days to issue a refund. A 5 week turn around on a refund is miles behind the market and is pretty poor customer service…. I’m sure you will agree…? I don’t NEED the cash… it is more the fact that in 5 weeks, I will probably have forgotten to check and currently their business is not filling me with “customer service” confidence Yours underwhelmed… the demise of a good brand unfortunately... This is 1 thing, them holding on to their cash for a long as possible My primary concern is that they are doing to go out of business before I get my £100!”

Posted 9 months ago

“I bought two classic suits, each with an extra pair of trousers. After the first wearing, the pants showed signs of balling in the crotch area. Spent about £1000. Worst purchase of men’s wear in my life, I’m 55 years old. Won’t be going back, ever!”

Posted 11 months ago

“Ordered and paid for 4 shirts during the Black Friday offer and after 5 days of waiting i requested an update. Only then i got an email YOUR ORDER HAS BEEN CANCELLED due to No Availability. Of course they dont provide a phone number ! After i complained they told me that they believed it was a fake order (fraud) because my billing and shipping address were different!! They didnt even have the decency to check with me before cancelling my order and wasting my time!!! Never to use again!!!!”

Posted 1 year ago

“Poor! I ordered three items from TM Lewins website and because I was on a bit of a tight schedule paid the extra for next day shipping, the items arrived the next but two of the three items were incorrect. I tried with absolutely no success to find a number for customer support, you have to email them. So that’s what I did explaining I needed a quick resolution. However I reordered the two wrong items to be on the safe side again paying the extra for next day delivery (those two items arrived and are correct) I set about sorting a return for the two incorrect items. No paperwork was included with the ordered items so you have to download a form on the tm lewin site which is a bit like finding the lost ark then arrange collection via Evri (Hermes) that was supposed to happen yesterday, but nope! the box is still in the porch and I’m 90 quid out of pocket until it gets sorted. All in all a really, really poor shopping experience.”

Posted 1 year ago

“I ordered around a dozen shirts over two orders back in June. Having tried them on I decided to return a few. Almost a month later I have not received a refund. I have contacted TM Lewin multiple times to discuss and have not had any response. Having been a loyal customer for the past five years I will never shop there again due to the terrible customer service.”

Posted 1 year ago

“Amazing brand, suit quality is impeccable”

Posted 1 year ago

“Send me a shirt button missing. Email them no response”

T.M.Lewin 1 star review on 10th August 2022

Posted 1 year ago

“Would get 0 star if that was possible. Placed an order for some shirts and understandably they have no more stores, so it’s important to try before making a decision. I wasn’t happy with the 4 that I received and decided to send all 4 back. Upon receiving the shirts I only got a refund for 2, I assume because I tried on for fit and size. I’ve tried to contact them over email and their online form but have no heard anything back. I have been charged £70 for returning the whole order? Daylight robbery and terrible service. If you’re thinking of shopping from TM Lewin, id advise you not to do it. I will have to now raise the matter with my bank and try to get my money back from these thieves. For a company that used to be really good and reliable to turn so bad is quite sad.”

Posted 1 year ago

“not the same company to deal with since they were bought out Very bad customer service considering i've been a client for 17years ! Would never deal with them again!!”

Posted 1 year ago

“after 5 months I sent back the parcel i have not receive my money back in my acount.I have contacted twice the support and they are always saying that are going to give me my money back.”

Posted 1 year ago

“Returned items over a month ago, still haven't been refunded. Can't reach anyone by phone for help and the contact form is a 10 day wait for a reply. What kind of business model is this?”

Posted 1 year ago

“Absolutely dreadful, returned items, over 6 weeks ago and no refund, that are a joke.”

Posted 1 year ago

“Items returned 2 monts ago. Still no refund”

Posted 1 year ago

“Worst customer service. Did order items 2 moths ago when the website was working and their website stopped working the after few days when I wanted to return the items. The postman even dropped the parcel at the neighbour’s house when there were someone to collect the item at house. The worst thing about buying here is, when I returned the item with tracking details, it showed that they collected the items from the courier office after a month and now it’s been more than a month, and they still have not refunded my money. This store does not even gain 1 star. 👎🏼👎🏼”

Posted 1 year ago

“Theyre in adminstration. Not clear what happens next on a refund Im awaiting for over £500 for 2 months. AVOID buying anything from them”

Posted 2 years ago

“Total conmen. They continued taking orders when going in to administration and have continued afterwards. I sent a lot of the items back that i bought using their returns via Hermes. No tracking number provided, just a QR code i had to scan at the parcel shop and print off the label using their machine in store. I have waited two months and heard nothing back. When following up about returns they are requesting the receipt from the parcel show as proof of return despite having QR codes, downloading a label in the shop and them scanning it in. Nowhere on their site at the time of return did it state the proof of return would be the receipt from the parcel shop. They are still taking orders and not processing returns which should not be allowed. AVOID”

Posted 2 years ago

“Ordered a dinner suit online , returned March 14th 2022 . Not received refund and can’t get hold of TM Lewin . Think twice before buying as you may not get your money back”

Posted 2 years ago

“No refund after three months! I also mailed several times to the customer service, no response at all.”

Posted 2 years ago

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T.M.Lewin is rated 1.8 based on 87 reviews