I was very pleased to have found an item I had previously seen in T J Hughes Maidstone branch but it was out of stock in the Kingsize option. I placed AND paid for the Duvet Set online on Saturday 25 November 2017. I received an order confirmation email thanking me for my order, quoting the relevant order number, and also stating that the item stock was fulfilled by Liverpool (71) and payment including delivery charge had been made via Debit card. . Four days later I then received an "Order Cancellation" email. This email has no details of any proposal to refund the payment I made when the order was placed. Also no reason had been given for their cancellation of my order. If the item was "Out Of Stock" when the order was placed surely her payment would have been declined, and also why would it show on the order confirmation email as "Stock Fulfilled By: Liverpool (71) ? . If there was a problem with my order surely, having given my home phone number, it would have been good manners to "pick up the phone" to give their reasons for not fulfilling my order, and also explain their proposal to effect a refund of the money paid. . My husband had to track down the CEO of T J Hughes and send an email to her asking for a refund of my online payment. The reply received eventually was very poor and did nothing to explain why their online order system took payment for an item which was said to be "not in stock",. It also told me I had to wait 5 days to receive my refund. . If anyone reading this also needs to get in touch with her the email address is anil.juneja at tjhughes.co.uk 0151 2078805 . I will never buy anything from T J Hughes ever again. .