Mid way though building work at our 500-year-old home in Taunton, Somerset, we stumbled across timber damage. Keith from Timberwise came out to survey the property and confirmed areas of historic and recent infestation of woodworm and also death watch beetle. Three weeks later Norman from Timberwise attended the property and over two days treated all the exposed timbers, loft timbers, floorboards, and under the floorboards. Although we could not be at the property at that time, Norman kept us in the loop with daily updates about the work he was carrying out. Following the treatment and on the advice of Timberwise and our builder we replaced three joists and some floorboards. Further down the line, as we put back the lifted floorboards, we contacted Norman to make sure the hardwax oil we planned to use would not adversely affect the Timberwise treatment and Norman was helpful and obliging in his advice. All the Timberwise staff we dealt with were friendly and efficient, from our first contact on the telephone to final correspondence with Jason Wakefield, the South West Regional Manager. Although we won't know for a few years whether the death watch beetle has been totally eradicated, everyone at Timberwise South West did a great job of reassuring us and were a pleasure to deal with.