When I purchased my house around 3 years ago the previous owners had just paid Timberwise over £2,000 for damp proofing. They also paid an additional £106.00 for a 20 year guarantee. The Timberwise guarantee states on the front page that it is a guarantee for worked carried out at my address for 20 years. It does not mentioned the name of the property owner. The damp has returned. When I called Timberwise to ask if someone could visit under the guarantee they said that under clause 15.1 (written in very small print among a host of other terms and clauses) a new owner must contact Timberwise within three months of purchase and pay a fee in excess of £100 to transfer the guarantee into a new name - otherwise the guarantee is invalid. In essence the guarantee is linked to an individual and not the property. The person I spoke to at Timberwise quoted clause 15.1 almost straight away in our conversation and so it is clearly something they are familiar with. Why would this clause be included if it is not an attempt by Timberwise to reduce claims made against the guarantee? (it serves no other purpose) Knowing the clause was included and knowing that the property was about to be sold - what incentive did Timberwise have to carry out the original work properly? Why is this clause not printed in the same size font as the rest of the document - if it is not an attempt to hide it?