We supplied flooring to Timber and Canvas for an event in May 2019. The flooring hire was paid for just after the event after some chasing, but when our team collected the flooring several of the floorboards had been cut shorter or had corners rounded off or large holes cut into them. These amendments had been made purposefully and no permission was sought by the firm to do so. We have been waiting for payment to cover the repair/replacement of these boards since the beginning of June and for the first three months sent intermittent emails and made intermittent calls. Jude, who I believe is one of the business owners, last answered the phone to me several weeks ago and promised payment of our invoice by the end of that week - that payment never came. They have never queried the validity of the invoice so can only assume they do not have the means or the inclination to pay. I have been phoning Jude's mobile phone and all of the offices, using all of the options for sales/accounts/etc, on an almost daily basis for the last two months and no one is answering - ever. I have tried phoning from different phones in case my mobile was blocked/blacklisted. I can live without what was a relatively small amount of money (less than £400) and I would not normally post on review sites but I have found the lack of communication or compromise from Timber and Canvas unacceptable. I understand cash flow problems, queries of invoices, staff making pressurised decisions to do things that will need paid for later - all of those things are part and parcel of our industry - but even if they offered me £30 a week for the next 12 weeks I would take that. Mark is right in saying that non-communication exacerbates a problem, it doesn't make it go away.