Hi After a long distance chat with our plumber it was a website purchase with Tilers-world on a Friday, requesting delivery of a box of tiles on Monday. Could not fault the professionilsm of Tilers-world in sourcing the required tiles and keeping in contact regarding delivery 10/10 Unfortunately same could not be said for British Ceramic Tiles (maker of the tiles) nor DPD the courier. On arrival the box of 8 tiles was clearly damaged and on opening the actual tile package 4 out of 8 were significantly damaged. 0/10 Thankfully only required the four undamaged tiles but sick that half of delivery unwanted and damaged and it cost more for delivery than the full box of tiles