Lady on help desk very unhelpful I said I was having problems she did not listen and kept telling me to follow instructions that did not exist . I found the whole experience very frustrating and was not listened to . Some of the dragging down of answers into boxes was not responsive and often caused more issues with time.(especially the section with the Poisons in the correct bin ) I have coordination issues and it was not user friendly. The layout should be done better If I pressed the wrong arrow it was hard to get back to the place I was at Some of the writing did not fit the box when asked to reveal text , I am using iPad and not everyone has a laptop Your comment box did not allow me to type in it so had to do this on this review instead Your helpline is only during work hours and we were asked to do this course in our own . Your calls should be open longer how can you help otherwise I am disappointed and unhappy this experience was very hard and stressful.