They are not only bad but their poor service proven they are insufficient to the job they are doing. In the ICC ticketing event according to the terms of conditions they were suppose to let customer use the resale platform rather than trying to sale third party site. They never put my unwanted ticket to the resale. I comply with all their terms and conditions such as post 72 hours before the match but my ticket never appear in the resale and when I asked to refund I was refused on the same ground. I am now taking them to court but if you read this review please try to avoid them