Booked for Les Mis All Star performance on 2 Nov starring Alfie Boe (reason why I booking) at 6pm yesterday on Ticketmaster only to find out that earlier in the day Delfont Mackintosh and Alfie Boe himself had already released info stating he would not be appearing on this date. After waiting over 20 mins this morning TM was faced with the most arrogant so called "customer services" rep who repeatedly talked over me with his scripted responses which, by the way, were not fact based but merely speculative. Stock response is "no refunds to anyone, for any reason", oh and apparently even when it is their mistake. I called Delfont Mackintosh today who confirmed TM were told early yesterday morning so I was correct, TM did in fact know but failed to update their website, so that would be their error, not mine. on a more positive note Sally @ DM was incredibly helpful, proactive and empathetic, probably helped that she had previously worked at TM and confirmed their poor attitude towards customers (as she said it was her reason for leaving). Anyhow, I now have confirmation from DM that they have instructed TM to offer a refund to all customers who booked tickets for cancelled appearances of Alfie Boe in Les Mis. So to the argumentative TM "customer services" agent who I spoke to this morning and bet him £100 that I would get a refund, guess what "YOU LOSE" and now you owe me £100! On another note there are many other very good reasons for not using Ticketmaster. Having spent £1,200 on various tickets as Christmas presents last year I realised I would have spent a lot more if I had purchased through TM (almost £600). Reason is that now TM have done away with their ticket reselling website which artificially inflated ticket prices, even automatically listing newly released tickets at double/ treble face value (why Ed Sheeran got v annoyed with them), instead they have now simply front load this into the so called standard tickets, therefore vastly inflating the cost of these tickets. By way of example, I booked Elton John tickets at Liverpool Echo Arena in 2020, basically same seats, for half the price quoted on TM! So do yourself (and your pocket) a favour and go direct to the venue website as often they have their own booking system and are SIGNIFICANTLY cheaper and a lot less hassle!