Absolutely appalling! I have just tried to book Hamilton tickets for the third month in a row (at the 12 o'clock monthly sale) for my sister's birthday and finally managed to get hold of the tickets I wanted. When I went to put them in my basket an error occurred - luckily I was able to retrieve them and added them to my basket, which gives you 6 minutes to purchase them. Two minutes later when I tried to purchase the tickets they disappeared from my basket for no reason. I rang Ticketmaster asap (which was not easy as they do not provide any help contacting them on their website and the contact page is 'not available' on the app). They put the phone down on me not once, but twice. There is no other form of contact and of course now I am unable to get any decent tickets and so will have to wait for next month, hoping that the same doesn't happen again. I have booked many, many tickets through other companies and have not come across one that is so woefully unable to cope with customer service. Awful!