I bought gift cards to go and see Hamilton - apparently you can't use online gift vouchers to buy tickets online! I called them right away, around 20min after the gift card purchase, spent another 15min on hold (btw, it's one of those extra charge numbers they have for customer service) - they promised to see how to solve it and that they would call me back in 72 hours. Instead I received an email 4 days later stating the same info that Hamilton does not accept gift cards. No mention that they could refund and cancel the gift cards or I could pay for the ticket partly with my credit card if they need that data or any other solution. I raised a new inquiry, this time using online form which they completely ignored. So I will not see Hamilton and I'm also stuck with £500 worth of gift cards which expire in a a year. I will go out of my way to avoid this company in the future and will refuse to go to any show if Ticketmaster is the only way to buy the tickets.