Bought a Mokka from Thurlow Nunn (Dunstable) November 28th 2019, after 2 weeks the vehicle broke down 3 times so it was returned to them Dec 12th. I had no return calls after calling the garage Dailey 4 times leaving me to turn up at the garage irate to get an answer from the manager Chris who ignored my calls. I was told the wiring was in a wrong position and could not release the car until repaired following which Thurlow Nunn rang me advising the catalyst had melted. As this was in the 30 day period I advised Im rejecting the vehicle as this was for my wife to drive my children, want my money back or a replacement. At no time did we receive a courtesy car. My wife even attended the garage and saw a sticker on the window advising 'caution do not start this vehicle'.5 weeks later 17th January 2020 we was to pick up the replacement and the finance was to raise £5 per month. I was ok with that until they asked me to sign the agreement and see they added an extra year in the finance deal. Absolutely disgusted with the way we have been debt with. The manager Robert even said he is struggling to get the finance down to what the initial repayments were... NOT MY ISSUE!!! Ive rejected all and cancelled my purchase advising I do not want to deal with them. In all not having the vehicle Im financing lost over £100, paying for a vehicle that does not sit on my drive.
4 years ago
Thurlow Nunn has a
1.5
average rating
from
47
reviews
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