The staff are the assets of this company. When I first phoned, I spoke to Alex, who was extremely supportive. Then I phoned back to speak and his colleague (Unfortunately I don't remember his name) answered the phone and was also willing to help. It is amazing how much support you get from The House Shop., I would recommend this service anytime. I had support to guide me to understand the website. It is amazing that you can list for free here even when you do pay for extra features, it is good price for what you get. I hope the House Shop keeps up this standard. I am very pleased.