Group Payment Balance: I contacted the travel agent at Sunderland to make a final payment, the person entered my bank details incorrectly, no apologies given. A agent extended the payment date, but this lead to further delay due to TUI bank not releasing the money for a repayment. I complained, no apologies from management only from Natalie who was professional through out the process. Management give the group a lounge payment but this was after I said I'll be taking this further. We was grateful for the package, but a apologies and a better way of working would be enough for me as we were planning our wedding in Jamaica via TUI. Hotel at RUI Ocho Rios Jamaica : [ ] refrigerator is noisy, no maintenance came to the room at any point throughout the day if complaint . [ ] front desk know we was getting married at the hotel and we were give two signal beds . [ ] broken wardrobe, doors not on the runner [ ] Wedding planner did not inform us she will not be delivering our wedding [ ] The wedding planner sent a email Perior to our arrivals , with a date of 12th April at 10am, we arrived to the appointment but she forgot about the appointment. No Aologues by wedding planner [ ] A hand over was taken place while we were there. We was told a email will be sent regarding to the change of appointment, no email received. [ ] The door key lock was not working on the second day of our arrival, multiple times throughout the day we had to reboot the keys at reception. No maintenance came to the room at any point throughout the day. [ ] On the second day of arrival, I asked for sanitary bags for the room at the front desk. 3rd day in, no bags in the room. [ ] There is hair and cobwebs in the room.. [ ] We receive a call to find out about our stay at the hotel on the 13th April, by Charry. I express by views about the two beds in the and was told to speak to the wedding planner, but documentation states, this is done by reception. [ ] Poor WIFI [ ] Entertainment poor