My brother booked a holiday for the four of us with Thompson Holidays. My baggage was damaged and I filled out relevant forms at the airport. We booked with Thompson but they used Volotea flights. Thompson refused to replace luggage and said it was the airline responsibility. Airline would not replace as they said we did not have the correct confirmation number which we were unable to get from Thompson. Every time I wrote to Thompson they replied to my brother as he was the lead passenger which was most annoying. Why didn't they deal with me. I sent all baggage labels and boarding passes to both Thompson and Volotea but that was not enough. The holiday was booked through Thompson so surely they are liable. I will. Not be booking with them again. Also our pick up coach only just allowed enough time for us to get to the airport on our return and we almost missed our return flight.