We booked a villa in Arenal Den Castell called Villa Garbo. Flight and car hire was great but when we arrived at the villa it was filthy and smelt very musty. The pool had not been cleaned because there was scum on the surface of the water. The maid turned up to change the towels 5 days into the holiday but not clean, two showers leaked so we had to use hand towels to clean up water hence we had to use bath towel for 5 days and as you can imagine they were filthy and pool man never came at all to clean the pool. We tried to call the Thomson rep Glynne but unable to contact him. We have been using Thomson shop for many years but this villa was very utterly disgusting. Having a dead rat in the garden didn't help either. Sorry thomson but you failed to achieve a thumbs up this time. Definately do not recommend this villa.