I have never been treated so disgustingly by a customer service team. It has been nearly two years since my incident has occurred, I have wasted time and money calling and emailing their customer service team to be called a liar on the phone, which they refuse to find the recording of and now I am ignored all together. I have been a loyal customer since being a student 5 years ago and I am heartbroken to have lost my hard-earned money to a company just because they refuse to listen to my story or look at the evidence in front of them. I am continuing to fight my corner today, despite the cold shoulder I am constantly given. If you shop with the Trainline you risk, if any problems occur with your journey such as cancellations, losing your money for good. Never to be trusted.