Beware of Using this company - find an alternative. I booked a return day trip in France through Trainline. Unfortunately, at short notice a rail strike was called by French railways so we had to cancel the trip. We paid Trainline for the ticket however they refused a refund stating it was the rail company who should refund the money (even though we had paid Trainline for the tickets). We contacted SNCF who said it was Trainline who should refund the money. At the end of the day we paid Trainline money and are out of pocket by 75 euros. Unacceptable performance by this organisation.