Read all The Rug Shop reviews.
"The Rug Shop of 94 Garnett Street BD3 9HB Bradford United Kingdom I purchased 4 rugs online from this place and total spend was almost £400.00 on the 9th August 2017. What can I tell you guys about this place, this is the worst experience I have had buying online since 22 years, I received 2 rugs after 3 days of the order paid to them then after 9 days received the 2 other rugs, this was only because I had to open a bank dispute and request the money back from The Rug Shop. I had to phone this company on daily basis, they were at all times promising that my items would be with me each day, they use a cheap delivery company called XDP Express, their customer service is 0 to none. After several complaints made finally I managed to speak to Pete which he claimed to be the Sales Director of The Rug Shop, I hoped that he would resolve the issue I had of not receiving 2 rugs instead he was worst than the customer service staff I spoke to before, he called me Racist, Rude and hang up the phone just because I was asking for my items to be delivered on Friday 18th August which is today or to give me refund for the 2 rugs I was not getting delivery for. Today Friday 18th August me and my wife contacted the bank Halifax Mastercard and opened a dispute regards this matter, hey what to expect, the rugs showed up now at my home address 19:35 pm. MY ADVICE AVOID AVOID AVOID this company THE RUG SHOP UK, they are running their business with 0 care to their customers, what can you expect from this place hey its based at BRADFORD so you will get a BRADFORD attitude from their sales staff and their Directors. I am so happy this is over with and I will NEVER EVER ORDER FORM these people again. READ THEIR REVIEWS BEFORE YOU BUY MY ADVICE TO ALL OF YOU. Ibo Hoxha"
Posted 1 year ago
The Rug Shop is rated 3.20 based on 5 reviews

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Alice, Customer Support