So where to start with the appalling service - if I can even call it that, so far. So on the 23rd March in ordered a Sofia ottoman bed. Unfortunately a Sofia ottoman bed is not what I received. After going through the farce of proving I was not lying about receiving the wrong item, you told me someone would be in touch to arrange a collection date of my choosing. This did not happen I was told when and what time with no option - great more loss of hours at work! I was told once the order had been processed I would receive my refund, well here comes the shocker I finally received my refund on the 18th April to only discover you had refunded me £9.95 that’s a total of £230.00 missing absolutely brilliant. After several phone calls and several different excuses we were told on the 2nd May I would receive my refund in 3-5 working days but to allow for the bank holiday. It is now the 14th May and still no refund. I am absolutely disgusted by the quality of the customer service after being told several times your customer service manager are not customer facing and it’s there policy not to talk on the phone and I have to email . Well I can tell you now I have emailed I was told someone would be in touch they never were not even slightly surprised at this point. I just want to know how you feel about allowing a 70 year old pensioner to be down £230 and no one care in the slightest. I expect my refund and compensation because quite frankly this has been disgusting and going on far too long with no one caring. I am sick and tired of being lied to and being told people will be in touch and notes will be added because quite frankly no one is doing anything. Absolutely appalling ! I look forward to hearing your response if I am finally lucky enough to be privileged enough to receive one ! My order number for reference is s7295962