I returned a faulty item to the Perth branch for an exchange & was advised to take another from the shelf & return to the till. Unfortunately there were none on display so I asked an assistant if there were any in the stockroom where upon she simply replied 'no' & walked off. I returned to to the customer desk & asked to speak to the manager who took me back to the display of items to confirm that the item I had wasn't there. Unfortunately I no longer had the receipt & was told that I could have purchased the item anywhere & without the receipt she was not even prepared to exchange it despite the Company who's item it was advised me to return it to the store as it is under guarantee. I am sixty years old & have never been so humiliated in my life. I will never set foot in that store again!!!