Shocking from start to finish! Paid for next day delivery (On the Sunday, so didn't expect it until Tuesday) Got email & SMS on Tuesday saying it would be delivered that day. Never turned up. Tried to "follow my parcel" and it said the parcel had been refused! (It should've been delivered to my partners business with 5 employees so no way it was refused and he even double checked with all staff!) the best part was, it was apparently refused in the middle of the 1 hour slot, but was booked back into the depot 35 miles away at the same time. I was given a name of who had "refused" the parcel and it was no one who is recognised at my partners work. (Bear in mind, they get deliveries all the time from the same apparent driver who was delivering it, and it is a sole building in the middle of a yard, so doubt very much the driver got it wrong when he has been delivering there for months). So after about 7 emails back and forth (at one point they expected ME to chase the delivery company to find out where my parcel was) tgey finally told me it would be delivered next day (Thursday) after I said I would cancel my order if it didn't arrive. I got ANOTHER message from the delivery company, saying it would be delivered on Thursday and to expect another email to confirm timeslot on Thursday morning. Never got it. "Followed my parcel" AGAIN, to see it was being "held at the depot. Still no one knew why, how or what was happening. By Friday, I gave up and told them to cancel my order (they THEN offered to send out a replacement). That was that!! It's now Monday, and I get a message to say my parcel is going to be delivered!! Checked on the follow my parcel and they had finally recalled the parcel 1 hour before it was due to be delivered! Don't think any of them know what they're doing!! AVOID unless you don't mind waiting until whenever and hoping that your parcel turns up at some point (maybe after you've cancelled!!)